Welcome to FaucetFacts
Welcome to FaucetFactsThe Public Utility Commission’s Division of Utility Outreach (DUO) exists to help water and sewer utilities understand and comply with the rules that guide the industry. FaucetFacts is intended to focus on the unique needs of Texas water and sewer utilities, from large to small, to clear the way for your success.
About DUO
The Division of Utility Outreach exists to help the Texas water and sewer utility industry navigate the rules and regulations that mark the path to customer satisfaction and commercial viability, providing information ranging from registration guidance and customer service best practices to cyber security insights and legislative updates.
Mission Statement
To provide outreach and education to retail water and sewer public utilities to promote regulatory compliance, enhance cybersecurity and preserve their financial and managerial integrity.
Which are you?
Types of Providers
For Retail Public Utilities to enjoy an online experience tailored to your individual needs, it’s important to start with which class you represent.
Verify Your Information
We work to keep track of Water and Sewer Utilities across the state with a self-reporting database. Please check your current information, and if there are errors, please contact the PUC to make water utility database corrections.
Handling Complaints
When consumers are unable to come to a satisfactory resolution with their provider, they may file a complaint with the Public Utility Commission of Texas' Customer Protection Division.