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Welcome to FaucetFacts

The Public Utility Commission’s Department of Utility Outreach (DUO) exists to help utilities across the state understand the rules that guide the industry and comply with them while serving customers. FaucetFacts is intended to focus on the unique needs of Texas water utilities, from large to small, to clear the way for your success.

About DUO

The Department of Utility Outreach exists to help the Texas utility industry navigate the rules and regulations that mark the path to customer satisfaction and commercial viability, providing information ranging from registration guidance and customer service best practices to cyber security insights and legislative updates.

Mission Statement

To provide outreach and education to retail public utilities to promote regulatory compliance, enhance cybersecurity and preserve their financial and managerial integrity.

Which are you?

Types of Providers

For Retail Public Utilities to enjoy an online experience tailored to your individual needs, it’s important to start with which class you represent.

 

Verify Your Information

We work to keep track of Water Utilities across the state with a self-reporting database. Please check your current information, and if there are errors, please contact the PUC to make corrections.

Verify Your Information

Handling Complaints

When consumers are unable to come to a satisfactory resolution with their provider, they may then file a complaint with the Public Utility Commission of Texas' Customer Protection Division.

More About Complaints